Last Updated: December 2024
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. We stand behind the quality of our products and are committed to ensuring your satisfaction.
To be eligible for a return, your item must meet the following conditions:
Please note that certain items may not be eligible for return, including:
To initiate a return, please follow these steps:
Please do not send your return directly to our business address without first obtaining a return authorization, as unauthorized returns may not be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Please note that:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item was defective or we made an error in your order.
If you are returning an item due to our error (wrong item sent, defective item, etc.), we will cover the return shipping costs. We will provide you with a prepaid shipping label in these cases.
If you need to exchange an item for a different size, color, or product, please contact us first. We will guide you through the exchange process. Exchanges are subject to product availability.
For exchanges:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please include photos of the damage or defect when contacting us, as this helps us process your claim more quickly.
For damaged or defective items:
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@frizelonyrvork.world.
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
For your convenience, we can provide prepaid return shipping labels in certain circumstances:
In these cases, we will email you a prepaid return shipping label that you can print and attach to your return package. For all other returns, you are responsible for return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Processing typically takes 3-5 business days after we receive your return.
After processing, refunds will be issued to your original payment method within 10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Certain items cannot be returned for hygiene or safety reasons:
If you are returning an item from outside the United States, you are responsible for:
We recommend using a tracked shipping service and purchasing insurance for international returns. We are not responsible for items lost or damaged during return shipping.
If you believe an item is covered under warranty, please contact us with:
We will review your warranty claim and determine the appropriate resolution, which may include repair, replacement, or refund.
If you have any questions about our return policy, please contact us:
Email: info@frizelonyrvork.world
Phone: +1 512-447-9023
Address: 378 Willow Creek Rd, Austin, TX 78704, USA